Use Case: The user wants to download their liked songs.
Problem: The user sees a download button but nothing happens when they tap it. It turns out that download feature is only available to premium members, but the interface does not make this clear when the user interacts with the button. The user only discovers this limitation by navigating to a different section of the app. The lack of immediate feedback or information about the premium requirement creates a poor user experience, as the user is left unsure of why the feature isn’t working and how to resolve the issue.
Annotated screencast:
Soundcloud. Download liked songs
Soundcloud. Download liked songs
Best Practice: At Deezer, users can find a download button in their "Liked Songs" playlist, similar to the one on SoundCloud. This feature is also available only to premium subscribers. However, unlike SoundCloud, Deezer’s interface clearly displays information on how to unlock this feature, making it easier for users to understand how to activate the function and encouraging them to consider upgrading.
Deezer
Original screencast:
Soundcloud. Download liked songs
Soundcloud. Download liked songs