Use Case: The user wants to order food on Glovo website. After selecting a restaurant and adding dishes to their cart, they proceed to enter their delivery information.
Problem: The service provides only a single input field for the entire delivery directions. This requires the user to manually include details such as “entrance”, “floor”, and any specific instructions, all in the same field. The lack of structure forces the user to put in extra effort to ensure the address is entered correctly, increasing the likelihood of errors and making the ordering process more complicated.
Annotated screenshot:
Glovo
Best Practice: The Wolt website offers users a convenient address entry form. First, users are prompted to select the type of location, and based on their choice, the form suggests only relevant fields. After selecting the location type, users enter address details step by step, with each piece of information being entered into the corresponding field. This structured approach ensures that all details are accurately captured, minimizing the risk of errors.
Wolt