Use Case: The user wants to link a new card to the account.
Problem: The user wants to use the card recognition feature to avoid manually entering card details. However, the service only supports recognizing horizontally oriented plastic cards which creates a problem for users with vertically oriented cards as they will have to manually type in card details.
Annotated screencast:
Shopee
Best Practice
Venmo exemplifies an inclusive and efficient card scanning process by supporting both horizontally and vertically oriented cards. Unlike many scanners that struggle to recognize vertically oriented cards, Venmo’s implementation seamlessly handles both types.
This approach ensures that users can easily scan any card type without manual entry, saving time and reducing potential errors. By accommodating diverse card formats, Venmo sets a high standard for user-friendly design, enhancing accessibility and creating a smoother experience for all users.
Venmo
Venmo
Original screencast: