Use Case: The user has accumulated cashback in their Capital One account and wants to redeem it for cash using the redemption form.
Problem: When the user reaches the credit amount entry field, the interface lacks a convenient option for entering the entire balance at once. Instead, the user must manually input the amount, including decimal points and cents. This manual entry process lengthens the overall redemption process and requires unnecessary effort from the user.
Annotated screencast:
Capital One. Redeem cashback
Best Practice: In contrast, Bank of America simplifies the redemption process by providing a “Redeem All” button. This feature allows users to instantly redeem their entire cashback balance with a single tap, making the cashback redemption process quick and convenient.
Bank of America
Original screencast:
Capital One. Redeem cashback