Use Case: The user wants to explore Uber’s policies on preferred currency.
Problem: The Help section in the Uber app contains an extensive catalog of articles, allowing users to explore a hierarchical structure of information. However, the bottom menu is unavailable in this section, meaning users cannot return to the home page with a single click. Instead, they must backtrack through each previously visited page step by step, which adds unnecessary time and effort. This inefficient navigation design causes frustration and detracts from the overall experience of seeking information.
Annotated screencast:
Uber
Best Practice:
In the Condor app, the persistent bottom menu ensures seamless navigation within the app, eliminating the requirement for users to retrace their steps through previously visited sections.
Original screencast: